Shipping policy

Shipping 

Lucino Vanities do not deliver outside of New Zealand.  

All orders are dispatched Monday to Friday [excluding public holidays] during normal business hours.

Other than custom made architectural or bespoke product(s), Lucino Vanities will usually dispatch within three (3) business days, with delivery five (5) to ten (10) business days thereafter.  

For custom made architectural or bespoke product(s), Lucino Vanities manufacturing timeframe is generally six (6) to eight (8) weeks.

Some items you have selected may not currently be in stock.  We will notify you as soon as possible notifying you which product(s) will be on back order and for how long. 

There can be additional delay around the festive season.  There can also be delay that our outside of our control.  Lucino Vanities will keep the customer fully informed should there be an unexpected delay with the supply of its product(s). Lucino Vanities does not accept responsibility for any consequential losses or costs to the customer associated with the delay. 

When the product(s) is ready to be shipped, the customer will be provided with an email with tracking information and will be contacted by our carrier to arrange a suitable time for delivery. 

Upon delivery it is strongly advised that the customer immediately inspects the delivery packaging and product(s) for damage thoroughly.  By signing for goods or accepting goods, the customer reduces its rights to claim for damage in manufacturing and waives the customers right to claim for transport damage.  If you feel the product(s) are damaged beyond your satisfaction, you can decline to sign the delivery and let the carrier return the goods to us.  Please note our Limitations on warranty.