Lucino Bathroom Vanities come with a 5 year manufacturing warranty from the date of purchase.

Lucino Vanities are crafted using materials specifically selected for bathroom use. However, it is essential to ensure your bathroom is well-ventilated to prevent excessive moisture build-up.

Prolonged exposure to high humidity can lead to persistent dampness and mould growth, which may cause deterioration of bathroom materials over time.


Our Warranty covers:
Any fault proven to be a manufacturing defect.

To make a claim:

• Proof of purchase (an invoice or receipt) must be provided.
• Warranty is valid only to the original purchaser and is not transferable.
• The product must have been installed in accordance with all Lucino Vanities installation instructions and relevant New Zealand Building/Plumbing Codes by a certified building or plumbing practitioner.
• The warranty is valid only within New Zealand.
  
  

What Will Lucino Vanities Do If There’s a Problem?

If you experience an issue with your product, Lucino Vanities will assess it to determine whether it falls under warranty coverage. If the issue is deemed valid, we will, at our discretion:

• Repair the bathroom vanity.
• Replace it with the same or a comparable item.

Please note:
Repairs or replacements not authorised by Lucino Vanities will not be covered.

Any defective parts removed during service will become the property of Lucino Vanities.

In cases where the original item or colour is no longer available, we will supply a suitable replacement part that closely matches the original.

Warranty does not cover:

• General wear and tear consistent with normal product use.
• Products installed outdoors (e.g., in outdoor kitchens or bathrooms), or in heated areas such as pool zones.
• Small colour variances, thermal shock, impact damage, chemical abuse, or incorrect use of the product.
• Blemishes such as blotches or spots that are part of the natural stone characteristics or manufacturing process.
• Damage caused by subcontractors, including plumbers or builders.
• Damage from misuse, such as standing on the vanity or applying excessive force. Do not stand on the vanity.
• Scratches or stains caused by misuse. While our stone products are highly resistant, they are not scratch- or stain-proof.
• Heat damage: Never place hot objects directly on the stone. Always use a protective surface to avoid cracks due to thermal shock.
• Damage due to cleaning with harsh detergents or abrasive materials. Only use recommended cleaning methods.
• Tampering or unauthorised repairs of the product.
• Excessive wear, misuse, accidents, or neglect, including exposure to: Water, Sunlight, High humidity, Direct lighting, Hot water temperatures exceeding 55°C (Refer to New Zealand Master Plumbers for more details).